Technical problem solving

AI Data driven models for Complicated troubleshooting, guidelines, know-how, how-to guide.

this system builds on several problem-solving methods:

Forms and methodologies:

1. 7W form for troubleshooting

2. FMEA methodology

3. Root cause analysis

Diagnostics Tools :

1. I/O Mapping tools and operation

2. Local diagnostics

3.Reading and analyzing log files per error

4. Remote diagnostics and or operation

Historical root cause & symptoms :

1. Categorizing service call base on root' cause and symptoms

2. assign per each failure detailed solutions

3. Escalation management flow from Tier 1 to Tier 3

3.Using R&D failures knowledge

managing online experts' forums for extensive knowledge:

1. further failure investigation with the FSE and operators. 

2. Product managers meeting to discuss top 10 failure reviews by a field expert team & R&D.