Highcon Technologies

Providing oversight across all day-to-day facets of the Support department, ensuring the provision of a high-standard service delivery.

Recruiting, training and building a high-performing team, creating a customer-centric yet result-focused organizational culture.

Creating annual plans, objectives and KPIs to support long-range strategic objectives.

Completely reorganizing the service department, facilitating serial product support capabilities, overhauling operational efficiency and delivering a tangible increase in customer satisfaction.

Leveraging product knowledge and client feedback to develop tailored VAS services and service packages, boosting sales and establishing additional streams of revenue.

Leading the full-cycle management of post sales products, providing guidance and support to key clients to maximize value from Highcon products, ensuring satisfaction and facilitating repeat business.

Consistently maintaining open lines of communication with the strategic clientele, gathering and scrutinizing feedback to identify gaps and deficiencies, develop corrective measures and enhance service levels.

Cultivating a loyal client base, attaining impressive retention rates and exceeding all goals and metrics.

Exceeding all pre-defined goals and metrics, driving a steady increase in support sales performance and client retention rates.